{"id":8781,"date":"2025-12-23T13:10:10","date_gmt":"2025-12-23T13:10:10","guid":{"rendered":"https:\/\/kmslaser.com\/?p=8781"},"modified":"2026-01-10T14:29:28","modified_gmt":"2026-01-10T14:29:28","slug":"lorsque-jachete-une-machine-de-traitement-par-ondes-de-choc-comment-gerer-les-retours-et-les-echanges","status":"publish","type":"post","link":"https:\/\/kmslaser.com\/fr\/when-i-purchase-a-shockwave-therapy-machine-how-do-i-handle-returns-and-exchanges\/","title":{"rendered":"Lorsque j'ach\u00e8te un appareil de th\u00e9rapie par ondes de choc, comment g\u00e9rer les retours et les \u00e9changes ?"},"content":{"rendered":"<p><iframe data-testid=\"embed-iframe\" style=\"border-radius:12px\" src=\"https:\/\/open.spotify.com\/embed\/episode\/5UPqfBwWSzmyhHIidfu3A6?utm_source=generator&amp;theme=0\" width=\"100%\" height=\"152\" frameborder=\"0\" allowfullscreen=\"\" allow=\"autoplay; clipboard-write; encrypted-media; fullscreen; picture-in-picture\" loading=\"lazy\"><\/iframe><\/p>\n<p style=\"float: right; margin-left: 15px; margin-bottom: 15px;\">\n  <img decoding=\"async\" src=\"https:\/\/kmslaser.com\/wp-content\/uploads\/2025\/12\/1-1-professional-shipping-international-woman-elizabeth-modern-office-sett-c3357d42.jpg\" alt=\"Femme professionnelle manipulant des documents d&#039;exp\u00e9dition au bureau (ID#1)\" class=\"top-image-square\">\n<\/p>\n<p>We know the sinking feeling of receiving a machine that doesn&#8217;t power on. While our production team strives for perfection in every unit that leaves the factory floor, the reality of international logistics means damage or defects can happen. Navigating a return across borders is not as simple as a domestic return; it requires strategic negotiation and a clear understanding of logistics costs.<br \/>\n<a href=\"https:\/\/www.trade.gov\/logistics-and-freight-management\">logistique internationale<\/a> <sup><a href=\"#footnote-1\" id=\"ref-1\">1<\/a><\/sup><\/p>\n<p><strong>La gestion des retours aupr\u00e8s des fournisseurs chinois implique g\u00e9n\u00e9ralement une n\u00e9gociation plut\u00f4t que de simples remboursements. Parce que le retour d'\u00e9quipement m\u00e9dical lourd en Chine est prohibitif en raison des frais d'exp\u00e9dition et de douane, la pratique standard de l'industrie est de n\u00e9gocier des pi\u00e8ces de rechange gratuites ou un cr\u00e9dit appliqu\u00e9 \u00e0 votre prochaine commande plut\u00f4t que de renvoyer l'unit\u00e9.<\/strong><\/p>\n<p>Comprendre cette mentalit\u00e9 de \"remplacer plut\u00f4t que retourner\" est crucial pour r\u00e9soudre les probl\u00e8mes sans perdre d'argent sur les factures de fret.<\/p>\n<h2>Quel est le processus pour retourner ou \u00e9changer une machine de th\u00e9rapie par ondes de choc ?<\/h2>\n<p>When a client emails our support team about a defect, we immediately initiate a technical diagnostic process rather than issuing a return label. Sending a 30kg crate back to China is a logistical nightmare that reputable manufacturers try to avoid for the buyer&#8217;s sake as much as their own.<br \/>\n<a href=\"https:\/\/www.fieldservicenews.com\/\">processus de diagnostic technique<\/a> <sup><a href=\"#footnote-2\" id=\"ref-2\">2<\/a><\/sup><\/p>\n<p><strong>Le processus commence g\u00e9n\u00e9ralement par la soumission d'une demande d'autorisation de retour de marchandise (RMA) accompagn\u00e9e de preuves vid\u00e9o claires du d\u00e9faut. Au lieu de retourner physiquement la machine, ce qui entra\u00eene des co\u00fbts de fret \u00e9lev\u00e9s, les fournisseurs v\u00e9rifient souvent le probl\u00e8me \u00e0 distance et exp\u00e9dient des modules de remplacement ou offrent un remboursement partiel pour r\u00e9gler la r\u00e9clamation localement.<\/strong><\/p>\n<p><img decoding=\"async\" src=\"https:\/\/kmslaser.com\/wp-content\/uploads\/2025\/12\/2-2-module-clean-well-lit-workshop-environment-shockwave-therapy-machine-p-bace7b19.jpg\" alt=\"Technicien assemblant une machine de th\u00e9rapie par ondes de choc dans un atelier (ID#2)\" title=\"Assemblage en atelier\" \/><br \/>\n<a href=\"https:\/\/www.oracle.com\/scm\/logistics\/what-is-reverse-logistics\/\">logistique inverse<\/a> <sup><a href=\"#footnote-3\" id=\"ref-3\">3<\/a><\/sup><\/p>\n<h3>Le \"Retour Num\u00e9rique\" vs. le Retour Physique<\/h3>\n<p>Dans l'industrie des \u00e9quipements esth\u00e9tiques B2B, un retour physique est le dernier recours.<\/p>\n<ul>\n<li><strong>Le Probl\u00e8me :<\/strong> L'exp\u00e9dition d'une machine en Chine co\u00fbte 300 \u00e0 500 $US par avion. Une fois arriv\u00e9e, la douane chinoise pourrait nous facturer une \"taxe d'importation\" de 30 % car elle la consid\u00e8re comme une nouvelle importation, et non comme un retour.<\/li>\n<li><strong>La Solution :<\/strong> Nous effectuons un \"Retour Num\u00e9rique\". Vous prouvez le d\u00e9faut par vid\u00e9o, et le fournisseur accepte la r\u00e9clamation sans avoir besoin de l'objet physique en retour.<\/li>\n<\/ul>\n<h3>\u00c9tape 1 : Diagnostic \u00e0 distance<\/h3>\n<p>Nous ne pouvons pas r\u00e9parer ce que nous ne pouvons pas voir.<\/p>\n<ul>\n<li><strong>Action :<\/strong> Vous envoyez une vid\u00e9o montrant le code d'erreur ou la d\u00e9faillance (par exemple, aucune sortie de pression).<\/li>\n<li><strong>Analyse :<\/strong> Les \u00e9quipes d'ing\u00e9nierie examinent la vid\u00e9o. 90% des probl\u00e8mes sont modulaires, par exemple un c\u00e2ble d\u00e9branch\u00e9 ou une alimentation d\u00e9fectueuse.<\/li>\n<\/ul>\n<h3>\u00c9tape 2 : La strat\u00e9gie des pi\u00e8ces de rechange<\/h3>\n<p>Si l'unit\u00e9 principale est cass\u00e9e, la r\u00e9paration la plus efficace consiste g\u00e9n\u00e9ralement \u00e0 envoyer une nouvelle carte m\u00e8re ou une nouvelle pi\u00e8ce \u00e0 main.<\/p>\n<ul>\n<li><strong>Vitesse :<\/strong> DHL livre les pi\u00e8ces en 3 \u00e0 5 jours. Un retour et un remplacement physique prendraient 6 semaines.<\/li>\n<li><strong>Co\u00fbt :<\/strong> Le fournisseur prend en charge l'exp\u00e9dition de la pi\u00e8ce. Vous (ou un technicien local) l'installez. Nous fournissons des guides vid\u00e9o pour l'installation.<\/li>\n<\/ul>\n<h3>\u00c9tape 3 : L'option \"Destruction\"<\/h3>\n<p>Si la machine est compl\u00e8tement hors service (DOA) et ne peut pas \u00eatre r\u00e9par\u00e9e :<\/p>\n<ul>\n<li><strong>V\u00e9rification :<\/strong> Le fournisseur peut vous demander de couper le cordon d'alimentation ou de d\u00e9truire l'\u00e9cran en vid\u00e9o pour prouver qu'il est inutilisable.<\/li>\n<li><strong>R\u00e9solution :<\/strong> Une unit\u00e9 neuve est exp\u00e9di\u00e9e. Vous vous d\u00e9barrassez de l'ancienne localement. Cela permet \u00e0 tout le monde d'\u00e9conomiser les frais de retour.<\/li>\n<\/ul>\n<h3>Flux de travail du processus de retour<\/h3>\n<table>\n<thead>\n<tr>\n<th style=\"text-align: left;\">\u00c9tape<\/th>\n<th style=\"text-align: left;\">Action requise<\/th>\n<th style=\"text-align: left;\">Calendrier<\/th>\n<th style=\"text-align: left;\">Meilleur r\u00e9sultat<\/th>\n<\/tr>\n<\/thead>\n<tbody>\n<tr>\n<td style=\"text-align: left;\"><strong>1. Rapport<\/strong><\/td>\n<td style=\"text-align: left;\">Envoyer une preuve vid\u00e9o et le num\u00e9ro de s\u00e9rie.<\/td>\n<td style=\"text-align: left;\">Jour 1<\/td>\n<td style=\"text-align: left;\">Le fournisseur reconna\u00eet le probl\u00e8me.<\/td>\n<\/tr>\n<tr>\n<td style=\"text-align: left;\"><strong>2. Diagnostic<\/strong><\/td>\n<td style=\"text-align: left;\">L'ing\u00e9nieur examine la vid\u00e9o.<\/td>\n<td style=\"text-align: left;\">Jour 2<\/td>\n<td style=\"text-align: left;\">Probl\u00e8me identifi\u00e9 (par exemple, fusible grill\u00e9).<\/td>\n<\/tr>\n<tr>\n<td style=\"text-align: left;\"><strong>3. N\u00e9gociation<\/strong><\/td>\n<td style=\"text-align: left;\">Accord sur les pi\u00e8ces vs. Remplacement.<\/td>\n<td style=\"text-align: left;\">Jour 3<\/td>\n<td style=\"text-align: left;\">Pi\u00e8ces de rechange exp\u00e9di\u00e9es.<\/td>\n<\/tr>\n<tr>\n<td style=\"text-align: left;\"><strong>4. R\u00e8glement<\/strong><\/td>\n<td style=\"text-align: left;\">Installer la pi\u00e8ce ou recevoir un cr\u00e9dit.<\/td>\n<td style=\"text-align: left;\">Jour 7<\/td>\n<td style=\"text-align: left;\">Machine en \u00e9tat de marche ; aucun retour n\u00e9cessaire.<\/td>\n<\/tr>\n<\/tbody>\n<\/table>\n<h2>Comment puis-je m'assurer que mon fournisseur a une politique de retour et d'\u00e9change claire ?<\/h2>\n<p>Dans nos contrats de vente, nous d\u00e9finissons clairement les conditions de garantie, mais de nombreux acheteurs les ignorent jusqu'\u00e0 ce qu'une crise survienne. Vous devez v\u00e9rifier ces conditions avant de transf\u00e9rer l'acompte afin d'\u00e9viter d'\u00eatre coinc\u00e9 avec une politique de \"pas de retour\".<br \/>\n<a href=\"https:\/\/www.investopedia.com\/terms\/s\/sales-contract.asp\">contrats de vente<\/a> <sup><a href=\"#footnote-4\" id=\"ref-4\">4<\/a><\/sup><\/p>\n<p><strong>Pour garantir la clart\u00e9, vous devez demander un contrat de vente \u00e9crit ou une facture pro forma qui d\u00e9taille explicitement la p\u00e9riode de garantie, la proc\u00e9dure de demande de pi\u00e8ces de rechange et les conditions sp\u00e9cifiques de remboursement. Surtout, demandez s'ils prennent en charge \"Alibaba Trade Assurance\", qui fournit un m\u00e9canisme de r\u00e8glement des diff\u00e9rends par un tiers en cas de violation de la politique.<\/strong><\/p>\n<p><img decoding=\"async\" src=\"https:\/\/kmslaser.com\/wp-content\/uploads\/2025\/12\/3-1-video-smartphone-screen-displaying-clear-recording-shockwave-therapy-m-8e1c0b32.jpg\" alt=\"Smartphone affichant un enregistrement vid\u00e9o d&#039;une machine de th\u00e9rapie par ondes de choc (ID#3)\" title=\"Enregistrement vid\u00e9o\" \/><br \/>\n<a href=\"https:\/\/www.pitneybowes.com\/us\/blog\/what-is-a-shipping-label.html\">\u00e9tiquette d'exp\u00e9dition<\/a> <sup><a href=\"#footnote-5\" id=\"ref-5\">5<\/a><\/sup><\/p>\n<h3>La strat\u00e9gie du \"cr\u00e9dit futur\"<\/h3>\n<p>Voici un secret de fabrication : les remboursements en esp\u00e8ces sont douloureux pour les usines chinoises en raison des contr\u00f4les des changes. Il nous est difficile de transf\u00e9rer des USD hors de Chine.<\/p>\n<ul>\n<li><strong>L'offre courante :<\/strong> \"Nous d\u00e9duirons la valeur de $500 de votre <em>prochaine<\/em> commande.\"<\/li>\n<li><strong>Pourquoi :<\/strong> Cela maintient l'argent dans le syst\u00e8me et encourage un nouvel achat.<\/li>\n<li><strong>Votre coup :<\/strong> Si vous pr\u00e9voyez d'acheter \u00e0 nouveau, acceptez ceci. S'il s'agissait d'un achat unique, exigez un remboursement via le mode de paiement d'origine (par exemple, PayPal ou Alibaba).<\/li>\n<\/ul>\n<h3>Protection de la plateforme : Alibaba Trade Assurance<\/h3>\n<p>Nous recommandons aux nouveaux acheteurs d'utiliser Alibaba pour cette raison pr\u00e9cise.<\/p>\n<ul>\n<li><strong>Comment \u00e7a marche :<\/strong> Vous payez Alibaba, pas le fournisseur directement. Ils d\u00e9tiennent les fonds.<\/li>\n<li><strong>Le filet de s\u00e9curit\u00e9 :<\/strong> Si la machine arrive cass\u00e9e et que le fournisseur refuse de la r\u00e9parer, vous ouvrez un litige. Alibaba examine vos preuves et peut forcer un remboursement <em>sans<\/em> vous obliger \u00e0 renvoyer la marchandise (dans certains cas).<\/li>\n<li><strong>Risque de virement T\/T direct :<\/strong> If you wire money directly to a bank account, you rely entirely on the supplier&#8217;s goodwill. There is no third party to force a refund.<\/li>\n<\/ul>\n<h3>Clauses cl\u00e9s \u00e0 n\u00e9gocier<\/h3>\n<p>Avant de signer, recherchez ces signaux d'alarme dans le texte de la garantie :<\/p>\n<ul>\n<li><em>Signal d'alarme :<\/em> \"L'acheteur paie tous les frais d'exp\u00e9dition pour la r\u00e9paration sous garantie.\" (C'est cher).<\/li>\n<li><em>Bon terme :<\/em> \" Le fournisseur paie l'exp\u00e9dition pour l'envoi des pi\u00e8ces de rechange. \"<\/li>\n<li><em>Signal d'alarme :<\/em> \" Retours accept\u00e9s sous 7 jours. \" (Trop court pour l'exp\u00e9dition internationale).<\/li>\n<li><em>Bon terme :<\/em> \" R\u00e9clamations accept\u00e9es dans les 30 jours suivant l'arriv\u00e9e. \"<\/li>\n<\/ul>\n<h3>Liste de contr\u00f4le de n\u00e9gociation<\/h3>\n<table>\n<thead>\n<tr>\n<th style=\"text-align: left;\">Sujet de la clause<\/th>\n<th style=\"text-align: left;\">Buyer&#8217;s Goal<\/th>\n<th style=\"text-align: left;\">Supplier&#8217;s Standard<\/th>\n<th style=\"text-align: left;\">Compromis<\/th>\n<\/tr>\n<\/thead>\n<tbody>\n<tr>\n<td style=\"text-align: left;\"><strong>M\u00e9thode de remboursement<\/strong><\/td>\n<td style=\"text-align: left;\">Remboursement en esp\u00e8ces<\/td>\n<td style=\"text-align: left;\">Cr\u00e9dit sur la prochaine commande<\/td>\n<td style=\"text-align: left;\">Argent liquide pour $1000<\/td>\n<\/tr>\n<tr>\n<td style=\"text-align: left;\"><strong>Exp\u00e9dition de retour<\/strong><\/td>\n<td style=\"text-align: left;\">Le fournisseur paie<\/td>\n<td style=\"text-align: left;\">L'acheteur paie<\/td>\n<td style=\"text-align: left;\">Le fournisseur paie pour <em>pi\u00e8ces<\/em>, l'acheteur paie pour <em>unit\u00e9<\/em><\/td>\n<\/tr>\n<tr>\n<td style=\"text-align: left;\"><strong>Diagnostic<\/strong><\/td>\n<td style=\"text-align: left;\">Vid\u00e9o \u00e0 distance<\/td>\n<td style=\"text-align: left;\">Retour pour inspection<\/td>\n<td style=\"text-align: left;\">Diagnostic vid\u00e9o \u00e0 distance<\/td>\n<\/tr>\n<\/tbody>\n<\/table>\n<h2>De quels documents ai-je besoin pour un retour ou un \u00e9change r\u00e9ussi ?<\/h2>\n<p>Notre \u00e9quipe de support doit souvent rejeter des r\u00e9clamations simplement parce que les photos sont floues ou que le num\u00e9ro de s\u00e9rie est manquant. Dans le commerce international, une documentation appropri\u00e9e est votre seul levier.<br \/>\n<a href=\"https:\/\/www.techtarget.com\/searchmanufacturing\/definition\/serial-number\">identifiant unique<\/a> <sup><a href=\"#footnote-6\" id=\"ref-6\">6<\/a><\/sup><\/p>\n<p><strong>Vous devez fournir des photos haute r\u00e9solution des dommages, une vid\u00e9o d\u00e9montrant le dysfonctionnement pendant que la machine est sous tension, et une photo rapproch\u00e9e de l'autocollant du num\u00e9ro de s\u00e9rie. De plus, conservez la facture commerciale originale et l'emballage, car ceux-ci sont requis si un retour physique ou une demande d'assurance devient n\u00e9cessaire.<\/strong><\/p>\n<p><img decoding=\"async\" src=\"https:\/\/kmslaser.com\/wp-content\/uploads\/2025\/12\/4-1-document-close-detailed-photograph-formal-sales-contract-proforma-invo-11dfde19.jpg\" alt=\"Loupe se concentrant sur le texte de la garantie et de la r\u00e9solution des litiges (ID#4)\" title=\"D\u00e9tails de la garantie\" \/><br \/>\n<a href=\"https:\/\/service.alibaba.com\/page\/knowledge?pageId=128&amp;category=9207651&amp;knowledge=20153386&amp;language=en\">ouvrir un litige<\/a> <sup><a href=\"#footnote-7\" id=\"ref-7\">7<\/a><\/sup><\/p>\n<h3>La vid\u00e9o \"Preuve de vie\"<\/h3>\n<p>Une photo d'un \u00e9cran noir ne prouve rien. Les fabricants ont besoin de contexte.<\/p>\n<ul>\n<li><strong>Exigence vid\u00e9o :<\/strong> Commencer \u00e0 filmer <em>avant<\/em> vous appuyez sur le bouton d'alimentation. Montrez le cordon d'alimentation branch\u00e9. Appuyez sur le bouton. Montrez l'\u00e9cran qui ne s'allume pas ou le code d'erreur qui clignote.<\/li>\n<li><strong>Audio :<\/strong> Si la poign\u00e9e de l'onde de choc fait un bruit \u00e9trange (par exemple, une fuite d'air), assurez-vous que la pi\u00e8ce est calme afin que l'ing\u00e9nieur puisse l'entendre.<\/li>\n<\/ul>\n<h3>Le num\u00e9ro de s\u00e9rie, c'est tr\u00e8s important<\/h3>\n<p>Chaque machine fabriqu\u00e9e a un identifiant unique \u00e0 l'arri\u00e8re.<\/p>\n<ul>\n<li><strong>Pourquoi nous en avons besoin :<\/strong> It tells us the production batch. If 10 machines from Batch #2023-10 have the same issue, we know it&#8217;s a bad component batch.<\/li>\n<li><strong>Les machines Shockwave reposent sur un projectile pneumatique. Si les composants internes sont d\u00e9fectueux, il y aura une fuite d'air.<\/strong> Pas de photo du num\u00e9ro de s\u00e9rie = Pas de garantie. Ne jamais d\u00e9coller l'autocollant.<\/li>\n<\/ul>\n<h3>Preuve d'exp\u00e9dition<\/h3>\n<p>Si les dommages sont survenus pendant le transport (par exemple, une bo\u00eete \u00e9cras\u00e9e), la r\u00e9clamation est contre le transporteur, pas contre l'usine.<\/p>\n<ul>\n<li><strong>Photos n\u00e9cessaires :<\/strong>\n<ol>\n<li>La bo\u00eete non ouverte montrant les dommages externes.<\/li>\n<li>L'\u00e9tiquette d'exp\u00e9dition (lisible).<\/li>\n<li>L'\u00e9tat de la mousse int\u00e9rieure.<\/li>\n<\/ol>\n<\/li>\n<li><strong>Chronologie :<\/strong> Vous devez prendre ces photos <em>imm\u00e9diatement<\/em> \u00e0 la livraison. Si vous attendez 3 jours, DHL refusera la r\u00e9clamation.<\/li>\n<\/ul>\n<h3>Tableau des exigences de documentation<\/h3>\n<table>\n<thead>\n<tr>\n<th style=\"text-align: left;\">Type de document<\/th>\n<th style=\"text-align: left;\">Objectif<\/th>\n<th style=\"text-align: left;\">Format<\/th>\n<th style=\"text-align: left;\">D\u00e9tail critique<\/th>\n<\/tr>\n<\/thead>\n<tbody>\n<tr>\n<td style=\"text-align: left;\"><strong>Vid\u00e9o de dysfonctionnement<\/strong><\/td>\n<td style=\"text-align: left;\">Prouver le d\u00e9faut<\/td>\n<td style=\"text-align: left;\">MP4 \/ MOV<\/td>\n<td style=\"text-align: left;\">Montrez la s\u00e9quence de mise sous tension.<\/td>\n<\/tr>\n<tr>\n<td style=\"text-align: left;\"><strong>Num\u00e9ro de s\u00e9rie<\/strong><\/td>\n<td style=\"text-align: left;\">V\u00e9rifier la garantie<\/td>\n<td style=\"text-align: left;\">Photo (JPG)<\/td>\n<td style=\"text-align: left;\">Doit \u00eatre lisible.<\/td>\n<\/tr>\n<tr>\n<td style=\"text-align: left;\"><strong>Photo de la bo\u00eete ext\u00e9rieure<\/strong><\/td>\n<td style=\"text-align: left;\">R\u00e9clamation d'exp\u00e9dition<\/td>\n<td style=\"text-align: left;\">Photo (JPG)<\/td>\n<td style=\"text-align: left;\">Afficher les bosses\/trous.<\/td>\n<\/tr>\n<tr>\n<td style=\"text-align: left;\"><strong>Facture commerciale<\/strong><\/td>\n<td style=\"text-align: left;\">Preuve de valeur<\/td>\n<td style=\"text-align: left;\">PDF<\/td>\n<td style=\"text-align: left;\">Correspond \u00e0 la commande #.<\/td>\n<\/tr>\n<\/tbody>\n<\/table>\n<h2>Y a-t-il des co\u00fbts ou des frais associ\u00e9s aux retours et aux \u00e9changes ?<\/h2>\n<p>Nous privil\u00e9gions l'honn\u00eatet\u00e9 \u00e0 la politesse : renvoyer une machine en Chine est souvent une erreur financi\u00e8re. Vous devez comprendre les co\u00fbts cach\u00e9s de la logistique inverse avant de demander un retour.<br \/>\n<a href=\"https:\/\/www.investopedia.com\/terms\/e\/exchangecontrol.asp\">contr\u00f4les des changes<\/a> <sup><a href=\"#footnote-8\" id=\"ref-8\">8<\/a><\/sup><\/p>\n<p><strong>Oui, les retours entra\u00eenent souvent des co\u00fbts importants, notamment des frais d'exp\u00e9dition aller-retour qui peuvent d\u00e9passer $1 000 et des frais de restockage potentiels de 20% factur\u00e9s par le fournisseur. De plus, les douanes chinoises peuvent imposer de lourdes taxes \u00e0 l'importation sur les marchandises retourn\u00e9es, c'est pourquoi n\u00e9gocier des pi\u00e8ces de rechange ou un remboursement partiel est presque toujours la solution la plus rentable.<\/strong><\/p>\n<p><img decoding=\"async\" src=\"https:\/\/kmslaser.com\/wp-content\/uploads\/2025\/12\/5-2-machine-shipping-photograph-capturing-moment-unboxing-shockwave-therap-c357bc32.jpg\" alt=\"D\u00e9ballage d&#039;une machine de th\u00e9rapie par ondes de choc avec emballage de protection (ID#5)\" title=\"Moment de d\u00e9ballage\" \/><br \/>\n<a href=\"https:\/\/www.techtarget.com\/whatis\/definition\/power-supply\">alimentation \u00e9lectrique<\/a> <sup><a href=\"#footnote-9\" id=\"ref-9\">9<\/a><\/sup><\/p>\n<h3>La facture de \"Logistique Inverse\"<\/h3>\n<p>Let&#8217;s do the math on a $2,000 machine.<\/p>\n<ul>\n<li><strong>Exp\u00e9dition vers vous :<\/strong> $300 (D\u00e9j\u00e0 pay\u00e9).<\/li>\n<li><strong>Exp\u00e9dition retour en Chine :<\/strong> $400 (Vous payez).<\/li>\n<li><strong>Droits d'importation en Chine :<\/strong> $300 (Factur\u00e9 au fournisseur, mais il vous facturera).<\/li>\n<li><strong>Perte totale :<\/strong> ~$1,000.<\/li>\n<li><strong>R\u00e9sultat :<\/strong> Vous d\u00e9pensez $1 000 pour retourner un article de $2 000. Cela n'a aucun sens.<\/li>\n<\/ul>\n<h3>Frais de r\u00e9approvisionnement<\/h3>\n<p>If the machine isn&#8217;t defective\u2014you just changed your mind\u2014expect a fee.<\/p>\n<ul>\n<li><strong>Pourquoi :<\/strong> Le fournisseur doit la d\u00e9baller, la d\u00e9sinfecter, la retester et la remballer. Il ne peut plus la vendre comme \"Neuve\".<\/li>\n<li><strong>Taux :<\/strong> Les frais standard sont <strong>20% \u00e0 30%<\/strong> de la valeur de la machine.<\/li>\n<\/ul>\n<h3>La solution \"D\u00e9duction de cr\u00e9dit\"<\/h3>\n<p>C'est la meilleure fa\u00e7on de g\u00e9rer un d\u00e9faut majeur.<\/p>\n<ul>\n<li><strong>Sc\u00e9nario :<\/strong> Vous avez achet\u00e9 10 machines. 1 est hors service.<\/li>\n<li><strong>Proposition :<\/strong> &quot;Don&#8217;t send me a refund. Just give me 1 free machine + 20% discount on my next order of 10 units.&quot;<\/li>\n<li><strong>Pourquoi \u00e7a marche :<\/strong> Le fournisseur perd moins d'argent. Vous r\u00e9cup\u00e9rez votre valeur. Tout le monde \u00e9conomise sur l'exp\u00e9dition.<\/li>\n<\/ul>\n<h3>Comparaison des co\u00fbts : Retour vs. R\u00e9paration<\/h3>\n<table>\n<thead>\n<tr>\n<th style=\"text-align: left;\">Sc\u00e9nario<\/th>\n<th style=\"text-align: left;\">Co\u00fbt de l'acheteur (Retour)<\/th>\n<th style=\"text-align: left;\">Co\u00fbt de l'acheteur (R\u00e9paration\/Pi\u00e8ce)<\/th>\n<th style=\"text-align: left;\">R\u00e9sultat<\/th>\n<\/tr>\n<\/thead>\n<tbody>\n<tr>\n<td style=\"text-align: left;\"><strong>Retour physique<\/strong><\/td>\n<td style=\"text-align: left;\">$400 (Exp\u00e9dition) + Risque<\/td>\n<td style=\"text-align: left;\">$0<\/td>\n<td style=\"text-align: left;\">Stress\/co\u00fbt \u00e9lev\u00e9.<\/td>\n<\/tr>\n<tr>\n<td style=\"text-align: left;\"><strong>Pi\u00e8ce de rechange<\/strong><\/td>\n<td style=\"text-align: left;\">$0 (Pay\u00e9 par le fournisseur)<\/td>\n<td style=\"text-align: left;\">$0 (Auto-installation)<\/td>\n<td style=\"text-align: left;\">R\u00e9paration rapide.<\/td>\n<\/tr>\n<tr>\n<td style=\"text-align: left;\"><strong>Remboursement sous forme de cr\u00e9dit<\/strong><\/td>\n<td style=\"text-align: left;\">$0<\/td>\n<td style=\"text-align: left;\">$0<\/td>\n<td style=\"text-align: left;\">Valeur r\u00e9cup\u00e9r\u00e9e lors de la prochaine commande.<\/td>\n<\/tr>\n<\/tbody>\n<\/table>\n<h2>Conclusion<\/h2>\n<p>G\u00e9rer avec succ\u00e8s les retours de machines de th\u00e9rapie par ondes de choc n\u00e9cessite de passer de la mentalit\u00e9 de \"Retour\" \u00e0 celle de \"R\u00e9solution\". Les retours physiques sont co\u00fbteux et lents. En s\u00e9curisant un contrat clair d\u00e8s le d\u00e9part, en utilisant les protections de la plateforme comme Alibaba, et en fournissant des preuves vid\u00e9o impeccables, vous pouvez n\u00e9gocier des pi\u00e8ces de rechange gratuites ou des cr\u00e9dits futurs, tout en maintenant votre clinique op\u00e9rationnelle et votre budget intact.<br \/>\n<a href=\"https:\/\/www.cbp.gov\/trade\/basic-import-export\/internet-purchases\">Taxe d'importation<\/a> <sup><a href=\"#footnote-10\" id=\"ref-10\">10<\/a><\/sup><\/p>\n<h2>Notes de bas de page<\/h2>\n<p><span id=\"footnote-1\"><\/p>\n<ol>\n<li>Aper\u00e7u des complexit\u00e9s et de la gestion de l'exp\u00e9dition mondiale. <a href=\"#ref-1\">\ufe0e<\/a><br \/>\n<\/span><\/li>\n<\/ol>\n<p><span id=\"footnote-2\"><\/p>\n<ol start=\"2\">\n<li>Discute de l'importance du diagnostic \u00e0 distance dans le service. <a href=\"#ref-2\">\ufe0e<\/a><br \/>\n<\/span><\/li>\n<\/ol>\n<p><span id=\"footnote-3\"><\/p>\n<ol start=\"3\">\n<li>D\u00e9finition du processus de cha\u00eene d'approvisionnement inverse. <a href=\"#ref-3\">\ufe0e<\/a><br \/>\n<\/span><\/li>\n<\/ol>\n<p><span id=\"footnote-4\"><\/p>\n<ol start=\"4\">\n<li>D\u00e9finit l'accord juridique entre l'acheteur et le vendeur. <a href=\"#ref-4\">\ufe0e<\/a><br \/>\n<\/span><\/li>\n<\/ol>\n<p><span id=\"footnote-5\"><\/p>\n<ol start=\"5\">\n<li>D\u00e9taille les informations contenues sur les \u00e9tiquettes d'exp\u00e9dition. <a href=\"#ref-5\">\ufe0e<\/a><br \/>\n<\/span><\/li>\n<\/ol>\n<p><span id=\"footnote-6\"><\/p>\n<ol start=\"6\">\n<li>Explique le but de la s\u00e9rialisation dans la fabrication. <a href=\"#ref-6\">\ufe0e<\/a><br \/>\n<\/span><\/li>\n<\/ol>\n<p><span id=\"footnote-7\"><\/p>\n<ol start=\"7\">\n<li>Guide pour r\u00e9soudre les d\u00e9saccords commerciaux sur les plateformes. <a href=\"#ref-7\">\ufe0e<\/a><br \/>\n<\/span><\/li>\n<\/ol>\n<p><span id=\"footnote-8\"><\/p>\n<ol start=\"8\">\n<li>Explique les restrictions gouvernementales sur les mouvements de devises. <a href=\"#ref-8\">\ufe0e<\/a><br \/>\n<\/span><\/li>\n<\/ol>\n<p><span id=\"footnote-9\"><\/p>\n<ol start=\"9\">\n<li>D\u00e9finition de ce composant mat\u00e9riel critique. <a href=\"#ref-9\">\ufe0e<\/a><br \/>\n<\/span><\/li>\n<\/ol>\n<p><span id=\"footnote-10\"><\/p>\n<ol start=\"10\">\n<li>Explique les droits et taxes d'importation sur les marchandises. <a href=\"#ref-10\">\ufe0e<\/a><br \/>\n<\/span><\/li>\n<\/ol>","protected":false},"excerpt":{"rendered":"<p>We know the sinking feeling of receiving a machine that doesn&#8217;t power on. While our production team strives for perfection in every unit that leaves the factory floor, the reality of international logistics means damage or defects can happen. Navigating a return across borders is not as simple as a domestic return; it requires strategic [&hellip;]<\/p>\n","protected":false},"author":3,"featured_media":8780,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"site-sidebar-layout":"default","site-content-layout":"","ast-site-content-layout":"default","site-content-style":"default","site-sidebar-style":"default","ast-global-header-display":"","ast-banner-title-visibility":"","ast-main-header-display":"","ast-hfb-above-header-display":"","ast-hfb-below-header-display":"","ast-hfb-mobile-header-display":"","site-post-title":"","ast-breadcrumbs-content":"","ast-featured-img":"","footer-sml-layout":"","ast-disable-related-posts":"","theme-transparent-header-meta":"default","adv-header-id-meta":"","stick-header-meta":"default","header-above-stick-meta":"","header-main-stick-meta":"","header-below-stick-meta":"","astra-migrate-meta-layouts":"set","ast-page-background-enabled":"default","ast-page-background-meta":{"desktop":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}},"ast-content-background-meta":{"desktop":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}},"footnotes":""},"categories":[60],"tags":[],"class_list":["post-8781","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-shockwave-therapy-machine"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v27.0 (Yoast SEO v28.1) - https:\/\/yoast.com\/product\/yoast-seo-premium-wordpress\/ -->\n<title>When I purchase a Shockwave Therapy Machine, how do I handle returns and exchanges? - KMSLaser<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/kmslaser.com\/fr\/lorsque-jachete-une-machine-de-traitement-par-ondes-de-choc-comment-gerer-les-retours-et-les-echanges\/\" \/>\n<meta property=\"og:locale\" content=\"fr_FR\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"When I purchase a Shockwave Therapy Machine, how do I handle returns and exchanges?\" \/>\n<meta property=\"og:description\" content=\"We know the sinking feeling of receiving a machine that doesn&#8217;t power on. While our production team strives for perfection in every unit that leaves the factory floor, the reality of international logistics means damage or defects can happen. Navigating a return across borders is not as simple as a domestic return; it requires strategic [&hellip;]\" \/>\n<meta property=\"og:url\" content=\"https:\/\/kmslaser.com\/fr\/lorsque-jachete-une-machine-de-traitement-par-ondes-de-choc-comment-gerer-les-retours-et-les-echanges\/\" \/>\n<meta property=\"og:site_name\" content=\"KMSLaser\" \/>\n<meta property=\"article:published_time\" content=\"2025-12-23T13:10:10+00:00\" \/>\n<meta property=\"article:modified_time\" content=\"2026-01-10T14:29:28+00:00\" \/>\n<meta property=\"og:image\" content=\"https:\/\/kmslaser.com\/wp-content\/uploads\/2025\/12\/5-2-machine-shipping-photograph-capturing-moment-unboxing-shockwave-therap-c357bc32.jpg\" \/>\n\t<meta property=\"og:image:width\" content=\"600\" \/>\n\t<meta property=\"og:image:height\" content=\"400\" \/>\n\t<meta property=\"og:image:type\" content=\"image\/jpeg\" \/>\n<meta name=\"author\" content=\"Sophia Wu\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:label1\" content=\"\u00c9crit par\" \/>\n\t<meta name=\"twitter:data1\" content=\"Sophia Wu\" \/>\n\t<meta name=\"twitter:label2\" content=\"Dur\u00e9e de lecture estim\u00e9e\" \/>\n\t<meta name=\"twitter:data2\" content=\"9 minutes\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\\\/\\\/schema.org\",\"@graph\":[{\"@type\":\"Article\",\"@id\":\"https:\\\/\\\/kmslaser.com\\\/when-i-purchase-a-shockwave-therapy-machine-how-do-i-handle-returns-and-exchanges\\\/#article\",\"isPartOf\":{\"@id\":\"https:\\\/\\\/kmslaser.com\\\/when-i-purchase-a-shockwave-therapy-machine-how-do-i-handle-returns-and-exchanges\\\/\"},\"author\":{\"name\":\"Sophia Wu\",\"@id\":\"https:\\\/\\\/kmslaser.com\\\/#\\\/schema\\\/person\\\/c37fe1d989e6bd9dbe4f1f7b6cfa9588\"},\"headline\":\"When I purchase a Shockwave Therapy Machine, how do I handle returns and exchanges?\",\"datePublished\":\"2025-12-23T13:10:10+00:00\",\"dateModified\":\"2026-01-10T14:29:28+00:00\",\"mainEntityOfPage\":{\"@id\":\"https:\\\/\\\/kmslaser.com\\\/when-i-purchase-a-shockwave-therapy-machine-how-do-i-handle-returns-and-exchanges\\\/\"},\"wordCount\":1735,\"commentCount\":0,\"publisher\":{\"@id\":\"https:\\\/\\\/kmslaser.com\\\/#organization\"},\"image\":{\"@id\":\"https:\\\/\\\/kmslaser.com\\\/when-i-purchase-a-shockwave-therapy-machine-how-do-i-handle-returns-and-exchanges\\\/#primaryimage\"},\"thumbnailUrl\":\"https:\\\/\\\/kmslaser.com\\\/wp-content\\\/uploads\\\/2025\\\/12\\\/5-2-machine-shipping-photograph-capturing-moment-unboxing-shockwave-therap-c357bc32.jpg\",\"articleSection\":[\"Shockwave Therapy Machine\"],\"inLanguage\":\"fr-FR\",\"potentialAction\":[{\"@type\":\"CommentAction\",\"name\":\"Comment\",\"target\":[\"https:\\\/\\\/kmslaser.com\\\/when-i-purchase-a-shockwave-therapy-machine-how-do-i-handle-returns-and-exchanges\\\/#respond\"]}]},{\"@type\":\"WebPage\",\"@id\":\"https:\\\/\\\/kmslaser.com\\\/when-i-purchase-a-shockwave-therapy-machine-how-do-i-handle-returns-and-exchanges\\\/\",\"url\":\"https:\\\/\\\/kmslaser.com\\\/when-i-purchase-a-shockwave-therapy-machine-how-do-i-handle-returns-and-exchanges\\\/\",\"name\":\"When I purchase a Shockwave Therapy Machine, how do I handle returns and exchanges? - KMSLaser\",\"isPartOf\":{\"@id\":\"https:\\\/\\\/kmslaser.com\\\/#website\"},\"primaryImageOfPage\":{\"@id\":\"https:\\\/\\\/kmslaser.com\\\/when-i-purchase-a-shockwave-therapy-machine-how-do-i-handle-returns-and-exchanges\\\/#primaryimage\"},\"image\":{\"@id\":\"https:\\\/\\\/kmslaser.com\\\/when-i-purchase-a-shockwave-therapy-machine-how-do-i-handle-returns-and-exchanges\\\/#primaryimage\"},\"thumbnailUrl\":\"https:\\\/\\\/kmslaser.com\\\/wp-content\\\/uploads\\\/2025\\\/12\\\/5-2-machine-shipping-photograph-capturing-moment-unboxing-shockwave-therap-c357bc32.jpg\",\"datePublished\":\"2025-12-23T13:10:10+00:00\",\"dateModified\":\"2026-01-10T14:29:28+00:00\",\"breadcrumb\":{\"@id\":\"https:\\\/\\\/kmslaser.com\\\/when-i-purchase-a-shockwave-therapy-machine-how-do-i-handle-returns-and-exchanges\\\/#breadcrumb\"},\"inLanguage\":\"fr-FR\",\"potentialAction\":[{\"@type\":\"ReadAction\",\"target\":[\"https:\\\/\\\/kmslaser.com\\\/when-i-purchase-a-shockwave-therapy-machine-how-do-i-handle-returns-and-exchanges\\\/\"]}]},{\"@type\":\"ImageObject\",\"inLanguage\":\"fr-FR\",\"@id\":\"https:\\\/\\\/kmslaser.com\\\/when-i-purchase-a-shockwave-therapy-machine-how-do-i-handle-returns-and-exchanges\\\/#primaryimage\",\"url\":\"https:\\\/\\\/kmslaser.com\\\/wp-content\\\/uploads\\\/2025\\\/12\\\/5-2-machine-shipping-photograph-capturing-moment-unboxing-shockwave-therap-c357bc32.jpg\",\"contentUrl\":\"https:\\\/\\\/kmslaser.com\\\/wp-content\\\/uploads\\\/2025\\\/12\\\/5-2-machine-shipping-photograph-capturing-moment-unboxing-shockwave-therap-c357bc32.jpg\",\"width\":600,\"height\":400},{\"@type\":\"BreadcrumbList\",\"@id\":\"https:\\\/\\\/kmslaser.com\\\/when-i-purchase-a-shockwave-therapy-machine-how-do-i-handle-returns-and-exchanges\\\/#breadcrumb\",\"itemListElement\":[{\"@type\":\"ListItem\",\"position\":1,\"name\":\"Home\",\"item\":\"https:\\\/\\\/kmslaser.com\\\/\"},{\"@type\":\"ListItem\",\"position\":2,\"name\":\"When I purchase a Shockwave Therapy Machine, how do I handle returns and exchanges?\"}]},{\"@type\":\"WebSite\",\"@id\":\"https:\\\/\\\/kmslaser.com\\\/#website\",\"url\":\"https:\\\/\\\/kmslaser.com\\\/\",\"name\":\"KMSLaser\",\"description\":\"\",\"publisher\":{\"@id\":\"https:\\\/\\\/kmslaser.com\\\/#organization\"},\"potentialAction\":[{\"@type\":\"SearchAction\",\"target\":{\"@type\":\"EntryPoint\",\"urlTemplate\":\"https:\\\/\\\/kmslaser.com\\\/?s={search_term_string}\"},\"query-input\":{\"@type\":\"PropertyValueSpecification\",\"valueRequired\":true,\"valueName\":\"search_term_string\"}}],\"inLanguage\":\"fr-FR\"},{\"@type\":\"Organization\",\"@id\":\"https:\\\/\\\/kmslaser.com\\\/#organization\",\"name\":\"KMSLaser\",\"url\":\"https:\\\/\\\/kmslaser.com\\\/\",\"logo\":{\"@type\":\"ImageObject\",\"inLanguage\":\"fr-FR\",\"@id\":\"https:\\\/\\\/kmslaser.com\\\/#\\\/schema\\\/logo\\\/image\\\/\",\"url\":\"https:\\\/\\\/kmslaser.com\\\/wp-content\\\/uploads\\\/2020\\\/02\\\/logo.png\",\"contentUrl\":\"https:\\\/\\\/kmslaser.com\\\/wp-content\\\/uploads\\\/2020\\\/02\\\/logo.png\",\"width\":180,\"height\":71,\"caption\":\"KMSLaser\"},\"image\":{\"@id\":\"https:\\\/\\\/kmslaser.com\\\/#\\\/schema\\\/logo\\\/image\\\/\"}},{\"@type\":\"Person\",\"@id\":\"https:\\\/\\\/kmslaser.com\\\/#\\\/schema\\\/person\\\/c37fe1d989e6bd9dbe4f1f7b6cfa9588\",\"name\":\"Sophia Wu\",\"image\":{\"@type\":\"ImageObject\",\"inLanguage\":\"fr-FR\",\"@id\":\"https:\\\/\\\/secure.gravatar.com\\\/avatar\\\/c9ef0ccfb314c8803023560c97cab787692ab7de1e607e67d9eb308b91561b84?s=96&d=mm&r=g\",\"url\":\"https:\\\/\\\/secure.gravatar.com\\\/avatar\\\/c9ef0ccfb314c8803023560c97cab787692ab7de1e607e67d9eb308b91561b84?s=96&d=mm&r=g\",\"contentUrl\":\"https:\\\/\\\/secure.gravatar.com\\\/avatar\\\/c9ef0ccfb314c8803023560c97cab787692ab7de1e607e67d9eb308b91561b84?s=96&d=mm&r=g\",\"caption\":\"Sophia Wu\"},\"url\":\"https:\\\/\\\/kmslaser.com\\\/fr\\\/author\\\/sophia\\\/\"}]}<\/script>\n<!-- \/ Yoast SEO Premium plugin. -->","yoast_head_json":{"title":"Lorsque j'ach\u00e8te une machine de th\u00e9rapie par ondes de choc, comment g\u00e9rer les retours et les \u00e9changes ? - KMSLaser","robots":{"index":"index","follow":"follow","max-snippet":"max-snippet:-1","max-image-preview":"max-image-preview:large","max-video-preview":"max-video-preview:-1"},"canonical":"https:\/\/kmslaser.com\/fr\/lorsque-jachete-une-machine-de-traitement-par-ondes-de-choc-comment-gerer-les-retours-et-les-echanges\/","og_locale":"fr_FR","og_type":"article","og_title":"When I purchase a Shockwave Therapy Machine, how do I handle returns and exchanges?","og_description":"We know the sinking feeling of receiving a machine that doesn&#8217;t power on. While our production team strives for perfection in every unit that leaves the factory floor, the reality of international logistics means damage or defects can happen. Navigating a return across borders is not as simple as a domestic return; it requires strategic [&hellip;]","og_url":"https:\/\/kmslaser.com\/fr\/lorsque-jachete-une-machine-de-traitement-par-ondes-de-choc-comment-gerer-les-retours-et-les-echanges\/","og_site_name":"KMSLaser","article_published_time":"2025-12-23T13:10:10+00:00","article_modified_time":"2026-01-10T14:29:28+00:00","og_image":[{"width":600,"height":400,"url":"https:\/\/kmslaser.com\/wp-content\/uploads\/2025\/12\/5-2-machine-shipping-photograph-capturing-moment-unboxing-shockwave-therap-c357bc32.jpg","type":"image\/jpeg"}],"author":"Sophia Wu","twitter_card":"summary_large_image","twitter_misc":{"\u00c9crit par":"Sophia Wu","Dur\u00e9e de lecture estim\u00e9e":"9 minutes"},"schema":{"@context":"https:\/\/schema.org","@graph":[{"@type":"Article","@id":"https:\/\/kmslaser.com\/when-i-purchase-a-shockwave-therapy-machine-how-do-i-handle-returns-and-exchanges\/#article","isPartOf":{"@id":"https:\/\/kmslaser.com\/when-i-purchase-a-shockwave-therapy-machine-how-do-i-handle-returns-and-exchanges\/"},"author":{"name":"Sophia Wu","@id":"https:\/\/kmslaser.com\/#\/schema\/person\/c37fe1d989e6bd9dbe4f1f7b6cfa9588"},"headline":"When I purchase a Shockwave Therapy Machine, how do I handle returns and exchanges?","datePublished":"2025-12-23T13:10:10+00:00","dateModified":"2026-01-10T14:29:28+00:00","mainEntityOfPage":{"@id":"https:\/\/kmslaser.com\/when-i-purchase-a-shockwave-therapy-machine-how-do-i-handle-returns-and-exchanges\/"},"wordCount":1735,"commentCount":0,"publisher":{"@id":"https:\/\/kmslaser.com\/#organization"},"image":{"@id":"https:\/\/kmslaser.com\/when-i-purchase-a-shockwave-therapy-machine-how-do-i-handle-returns-and-exchanges\/#primaryimage"},"thumbnailUrl":"https:\/\/kmslaser.com\/wp-content\/uploads\/2025\/12\/5-2-machine-shipping-photograph-capturing-moment-unboxing-shockwave-therap-c357bc32.jpg","articleSection":["Shockwave Therapy Machine"],"inLanguage":"fr-FR","potentialAction":[{"@type":"CommentAction","name":"Comment","target":["https:\/\/kmslaser.com\/when-i-purchase-a-shockwave-therapy-machine-how-do-i-handle-returns-and-exchanges\/#respond"]}]},{"@type":"WebPage","@id":"https:\/\/kmslaser.com\/when-i-purchase-a-shockwave-therapy-machine-how-do-i-handle-returns-and-exchanges\/","url":"https:\/\/kmslaser.com\/when-i-purchase-a-shockwave-therapy-machine-how-do-i-handle-returns-and-exchanges\/","name":"Lorsque j'ach\u00e8te une machine de th\u00e9rapie par ondes de choc, comment g\u00e9rer les retours et les \u00e9changes ? - KMSLaser","isPartOf":{"@id":"https:\/\/kmslaser.com\/#website"},"primaryImageOfPage":{"@id":"https:\/\/kmslaser.com\/when-i-purchase-a-shockwave-therapy-machine-how-do-i-handle-returns-and-exchanges\/#primaryimage"},"image":{"@id":"https:\/\/kmslaser.com\/when-i-purchase-a-shockwave-therapy-machine-how-do-i-handle-returns-and-exchanges\/#primaryimage"},"thumbnailUrl":"https:\/\/kmslaser.com\/wp-content\/uploads\/2025\/12\/5-2-machine-shipping-photograph-capturing-moment-unboxing-shockwave-therap-c357bc32.jpg","datePublished":"2025-12-23T13:10:10+00:00","dateModified":"2026-01-10T14:29:28+00:00","breadcrumb":{"@id":"https:\/\/kmslaser.com\/when-i-purchase-a-shockwave-therapy-machine-how-do-i-handle-returns-and-exchanges\/#breadcrumb"},"inLanguage":"fr-FR","potentialAction":[{"@type":"ReadAction","target":["https:\/\/kmslaser.com\/when-i-purchase-a-shockwave-therapy-machine-how-do-i-handle-returns-and-exchanges\/"]}]},{"@type":"ImageObject","inLanguage":"fr-FR","@id":"https:\/\/kmslaser.com\/when-i-purchase-a-shockwave-therapy-machine-how-do-i-handle-returns-and-exchanges\/#primaryimage","url":"https:\/\/kmslaser.com\/wp-content\/uploads\/2025\/12\/5-2-machine-shipping-photograph-capturing-moment-unboxing-shockwave-therap-c357bc32.jpg","contentUrl":"https:\/\/kmslaser.com\/wp-content\/uploads\/2025\/12\/5-2-machine-shipping-photograph-capturing-moment-unboxing-shockwave-therap-c357bc32.jpg","width":600,"height":400},{"@type":"BreadcrumbList","@id":"https:\/\/kmslaser.com\/when-i-purchase-a-shockwave-therapy-machine-how-do-i-handle-returns-and-exchanges\/#breadcrumb","itemListElement":[{"@type":"ListItem","position":1,"name":"Home","item":"https:\/\/kmslaser.com\/"},{"@type":"ListItem","position":2,"name":"When I purchase a Shockwave Therapy Machine, how do I handle returns and exchanges?"}]},{"@type":"WebSite","@id":"https:\/\/kmslaser.com\/#website","url":"https:\/\/kmslaser.com\/","name":"KMSLaser","description":"","publisher":{"@id":"https:\/\/kmslaser.com\/#organization"},"potentialAction":[{"@type":"SearchAction","target":{"@type":"EntryPoint","urlTemplate":"https:\/\/kmslaser.com\/?s={search_term_string}"},"query-input":{"@type":"PropertyValueSpecification","valueRequired":true,"valueName":"search_term_string"}}],"inLanguage":"fr-FR"},{"@type":"Organization","@id":"https:\/\/kmslaser.com\/#organization","name":"KMSLaser","url":"https:\/\/kmslaser.com\/","logo":{"@type":"ImageObject","inLanguage":"fr-FR","@id":"https:\/\/kmslaser.com\/#\/schema\/logo\/image\/","url":"https:\/\/kmslaser.com\/wp-content\/uploads\/2020\/02\/logo.png","contentUrl":"https:\/\/kmslaser.com\/wp-content\/uploads\/2020\/02\/logo.png","width":180,"height":71,"caption":"KMSLaser"},"image":{"@id":"https:\/\/kmslaser.com\/#\/schema\/logo\/image\/"}},{"@type":"Person","@id":"https:\/\/kmslaser.com\/#\/schema\/person\/c37fe1d989e6bd9dbe4f1f7b6cfa9588","name":"Sophia Wu","image":{"@type":"ImageObject","inLanguage":"fr-FR","@id":"https:\/\/secure.gravatar.com\/avatar\/c9ef0ccfb314c8803023560c97cab787692ab7de1e607e67d9eb308b91561b84?s=96&d=mm&r=g","url":"https:\/\/secure.gravatar.com\/avatar\/c9ef0ccfb314c8803023560c97cab787692ab7de1e607e67d9eb308b91561b84?s=96&d=mm&r=g","contentUrl":"https:\/\/secure.gravatar.com\/avatar\/c9ef0ccfb314c8803023560c97cab787692ab7de1e607e67d9eb308b91561b84?s=96&d=mm&r=g","caption":"Sophia Wu"},"url":"https:\/\/kmslaser.com\/fr\/author\/sophia\/"}]}},"_links":{"self":[{"href":"https:\/\/kmslaser.com\/fr\/wp-json\/wp\/v2\/posts\/8781","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/kmslaser.com\/fr\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/kmslaser.com\/fr\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/kmslaser.com\/fr\/wp-json\/wp\/v2\/users\/3"}],"replies":[{"embeddable":true,"href":"https:\/\/kmslaser.com\/fr\/wp-json\/wp\/v2\/comments?post=8781"}],"version-history":[{"count":0,"href":"https:\/\/kmslaser.com\/fr\/wp-json\/wp\/v2\/posts\/8781\/revisions"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/kmslaser.com\/fr\/wp-json\/wp\/v2\/media\/8780"}],"wp:attachment":[{"href":"https:\/\/kmslaser.com\/fr\/wp-json\/wp\/v2\/media?parent=8781"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/kmslaser.com\/fr\/wp-json\/wp\/v2\/categories?post=8781"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/kmslaser.com\/fr\/wp-json\/wp\/v2\/tags?post=8781"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}